Privacy Policy
Your privacy is important for us. We recommend that you take a few minutes to read, understand and, where appropriate, accept our Privacy Policy.
Responsible for the processing of your data
Kaotiko SL, B62025994, C/ Narcís Monturiol,24 08339 Vilassar de Dalt, Barcelona, Spain.
Processed data
Data provided by the interested party: Kaotiko may collect personal data that you provide us directly through the different established forms. Within these forms you will be able to see how some of the fields are marked as mandatory and that without this information we will not be able to provide you with the requested service.
Additionally, the development of our relationship generates a series of information such as transactional data (for example, information that you provide us about your purchase tickets, orders, returns, etc.), connection data and navigation through the different web pages. , history of complaints and incidents. This information is processed by Kaotiko since it is of great value both at a statistical and aggregate level - since it allows us to know our type of customers, what products they like more or less, how we should configure the page to make it easier to navigate... - and individually to be able to offer personalized advertising based on the customer segment: age range, type of products previously contracted and time of purchase.
Purpose of processing your data
Your data will be processed to provide the requested service, which, among other activities, may involve: (i) your registration as a client; (ii) preparation of the order and management of delivery through one of the available channels; (iii) process and respond to your doubts, queries or claims.
Failure to accept this purpose will mean that we will not be able to sign the contract(s) to provide you with the services in which you are interested.
Whenever you request it through the boxes enabled in the different forms, we will send you commercial information about Kaotiko's offers, promotions and discounts. This information will be sent by different means of contact (electronic and non-electronic): postal address, e-mail, mobile phone, among others.
Response to your request about the nearest store based on geolocation
Geolocation is disabled by default. Only in cases where you request us, with prior user consent, information about our nearest store will be activated to respond to the request sent.
Although navigation considering geographic location is always a user's choice, in cases where you reject access to location data, the Platform will not be able to offer you functionalities based on said location. In no case will the Platform continuously track the user's location.
The personal data provided will not be kept once the request for information has been responded to.
Web browsing analysis
We process the information to allow and facilitate your access and navigation through our digital media. For example, to offer you the version of the website that best adapts to the characteristics of the device you choose to access our website, your language, among others. Likewise, prior to your consent, we will analyze your browsing in order to adapt to your needs. You can consult our cookie policy.
Legal Obligations
Kaotiko is subject to different regulations that imply the need to process personal data to comply with them (e.g. tax regulations). In compliance with these obligations, you may communicate your data to the competent Public Administrations or Courts, provided that the request is made through the established legal channels.
Stop receiving commercial offers
In all commercial communications that we send you by electronic means, a link - UNDERGROUND or similar - will be enabled that will allow you to manage your privacy and request that we not send you new commercial communications. Likewise, you can revoke your consent or express your opposition by email to atencioncliente@kaotikobcn.com.
Data retention
If you have registered as a client on our website, your personal data will be kept as long as you do not request your cancellation, since we understand that, in the meantime, you continue to be interested in keeping your account regardless of whether your activity as a member and/or client may be interrupted during a period of time. If you have not registered as a customer, but make an online purchase, your data will be kept until it is confirmed that the order has been delivered without incident and that there are no complaints. Once you request your cancellation or confirm that the order has been delivered without incident and that there are no complaints, your data will be deleted in accordance with the provisions of the data protection regulations, which implies its blocking, being available only at the request of Judges. and courts, the Public Prosecutor's Office or the competent Public Administrations during the limitation period of the actions that could result in being subsequently eliminated. Limitation periods vary depending on the type of service, for example purposes, in general the limitation period for most personal civil actions is 5 years.
Data with third parties
To fulfill the purposes described in this Privacy Policy, it may be necessary for us to give access to your personal data to entities that manage customer services, such as CRM, transportation, data analytics and digital marketing.
Outside of the cases mentioned above, Kaotiko does not communicate your personal data to third parties, unless legally required or necessary to execute the contract.
Rights over the data you provide us
The rights that assist you against Kaotiko due to the processing of personal data are the following: the right to access your personal data, rectify inaccurate data, request its deletion, limit any of the treatments or oppose any use (e.g. . subsequently oppose the sending of advertising) and carry your data. To exercise them, all you have to do is send an e-mail to atencioncliente@kaotikobcn.com or a letter to KAOTIKO, SL, Calle Josep Pla, 90, 08019 Barcelona, Spain. You also have the possibility of complaining to the Spanish Data Protection Agency.
These rights are access, rectification, deletion/right to be forgotten, limitation, portability, automated individual decisions and complaints.
