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Terms and Conditions


1.1 These General Sale Conditions (hereinafter the “CCGG”) shall govern contractual relations between KAOTIK.O SL (hereinafter Kaotiko) and its consumer customers, these being understood as any individuals acting with a purpose outside their commercial or business activity, trade or profession, or any legal persons or entities without legal personality acting not for profit in an area outside a commercial or business activity (hereinafter, the “Customer”) resulting from the sale of products (hereinafter, the “Product” or the “Products”) that KAOTIKO carries out with the Customer for the orders made thereby and accepted by KAOTIKO.

The seller is KAOTIKO, a trading company of Spanish nationality with address at C/Josep Pla 92, 08019 Barcelona (Barcelona) and holder of Tax ID No. (CIF) B-62025994, telephone number 933882069 (from 9.00 a.m. to 3.00 p.m.) and email address atencioncliente@kaotikobcn.com

2.2 Product sale orders shall be governed by the CCGG and shall be completed, if applicable, under any particular conditions agreed between KAOTIKO and the Customer.

2.3 The sale of products is only permitted to customers of legal age.



2.1  All sales of the Products carried out by the Sellers are subject to these CCGG, unless otherwise stipulated. Other conditions or agreements that have not been expressly accepted in writing by the Seller shall have no legal value or effect.

2.2  In the event that competent Courts declare any provision of these CCGG null and void, this shall not affect the rest of the provisions of these CCGG, which shall continue to be in effect. In this case, the parties shall negotiate and try to reach an agreement on a text for an alternative article that replaces the revoked provision and whose intentions and content are as similar as possible to the former one.


An order can be placed online on our website: www.kaotikobcn.com (24 hours a day, 365 days a year.)


The sale prices shown in the catalogue and on the website are in Euros and all prices Include VAT. www.kaotikobcn.com may organise promotions exclusive to this channel, reserving the right to change the prices and offers with regard to other channels.




Shipping costs shall be added to the total of the amount of the products selected, and duly broken down before the order is placed.

Shipping costs vary depending on the country of destination of the shipment.

In-store collection is free of charge.

Shipping costs for Spain and Portugal can be consulted here.

International shipping costs can be consulted at the following link.



KAOTIKO provides you with three forms of payment:

- Credit and/or debit card (Visa, MasterCard, etc.). Payment 100% secure and executed through La Caixa’s Cyberpag payment gateway.

- With PayPal. PayPal guarantees the confidentiality and security of the customer’s card details.

- Collect on delivery (only available for shipment to Spain and Portugal). This form of payment is subject to the payment of a collect on delivery rate of €3 applied by the shipper.


Products bought at KAOTIKO shall be shipped to peninsular Spain, the Balearic Islands and peninsular Portugal by applying the same urgent MRW service rate.

We also ship to:

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Slovak Republic, Slovenia, Sweden, Switzerland, United Kingdom.

The delivery term varies depending on the country. More information can be found at the following link.

(We do not ship to the Canary Islands, Ceuta or Melilla. Kaotiko is not liable for any customs fees or taxes incurred by shipments.)

The order will be shipped to the address indicated when the purchase was made.
KAOTIKO makes every effort to respect the delivery terms mentioned on the website.

KAOTIKO will ship the order without undue delay and within the term of 30 calendar days from the execution of the contract.

We advise you to check your package when it arrives to make sure you have received what you ordered and that it is in perfect condition. If you detect any anomaly caused by handling during shipment, record it next to your signature on the delivery note. However, you have a period of 48 hours to inform us by telephone on 933 882 069 of any issue you may have.



If the good or service contracted cannot be found, we can provide, with no increase in price, a good or service with similar characteristics and of the same or better quality.

In this case, the Buyer may exercise its rights of withdrawal and resolution in the same terms as if it were the good initially required.



This contract may be executed in the following languages:




The Buyer shall have a term of 30 calendar days from receipt of the good that is the subject matter of the contract to exercise its right of withdrawal, and in this case KAOTIKO shall reimburse all payment received, including, if applicable, ordinary delivery costs with no undue delay and in any case, before 14 calendar days have elapsed since the date on which it was informed of the decision to withdraw from the contract.

The buyer shall bear the direct costs relating to the return of the goods.

The provisions of the above paragraph notwithstanding, in the event that the buyer has expressly selected a delivery modality different from the least expensive ordinary delivery modality, any resulting additional costs will not be reimbursed thereto.

The consumer and user will be liable for the reduction in value of the goods resulting from the handling thereof other than that required to establish their nature, characteristics or functioning.

The buyer should return or deliver them to Kaotiko without undue delay and, in any case, no later than the term of 14 calendar days from the date on which it communicated its decision to withdraw from the contract to the business.

KAOTIKO may withhold the reimbursement until it has received the goods, or until the consumer and user has submitted proof of return of the goods, whichever occurs first.

Remember that the customer has the option to return the product in person to any of our four physical stores.


For such purpose, the BUYER have to communicate its decision to exercise the right of withdrawal by email atencioncliente@kaotikobcn.com , indicating its contact details and order number, or by phone at +34 933882069. In such case, KAOTIKO will communicate thereto without delay and on a lasting platform the acknowledgement of receipt of such withdrawal.


The following may not be the subject to the right of withdrawal:

  • The supply of goods or the rendering of services whose price depends on fluctuations on the financial market that KAOTIKO cannot control and that may occur during the period of withdrawal.
  • The supply of goods made in accordance with the specifications of the buyer or clearly customised.
  • The supply of any goods that may deteriorate or expire quickly.
  • The supply of any sealed goods that are not suitable for return for health or hygiene protection reasons and that were unsealed after delivery.
  • The supply of goods that, after delivery and bearing in mind their nature, have been mixed with other goods in such a way that they cannot be separated.
  • The supply of any sealed sound or video recordings, or sealed software that have been unsealed by the Buyer after delivery.


KAOTIKO, as seller, will answer to the Buyer in the terms established in Royal Decree 1/2007, whereby the Consolidated Text of the Law for the Defence of Consumers and Users is approved, for any failure to comply that is stated in the term of two years from the time of delivery of the product.

Unless there is evidence to the contrary, it shall be presumed that any failures to comply that are stated in the six months subsequent to the delivery of the product already existed when the product was delivered, except when this presumption is incompatible with the nature of the product of the type of failure to comply.



To inform us of any possible incident in the service or to consult with us or send us a suggestion, you can select the Consultations/Incidences or Suggestions options.

If you believe that KAOTIKO has failed to fulfil any legal commitment that was documentarily agreed with you, you have the right to submit a claim through the following channels:

By telephone: +34 933882069

By email: atencioncliente@kaotikobcn.com

By post: via a letter sent to the following address:

KAOTIKO Servicio de Atención al Cliente

C/Josep Pla 92

08019 Barcelona 




All agreements covered by these General Conditions, as well as any dispute or difference arising between the parties is subject to the exclusive jurisdiction and competence of the Courts of the consumer

The contract is subject to Spanish legislation


If you have a claim, or believe that we have not handled your claim satisfactorily, please contact us before submitting a claim through the Online Dispute Resolution platform. At Kaotiko, we take customer service very seriously and adopt the highest standards when it comes to managing, responding to, and resolving our customers' concerns.

If we do not resolve your claim and you want to file a claim in relation to an order made at Kaotikobcn.com on the online dispute resolution platform, you can go here