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Terms and Conditions

  1. Objective and scope of application

    These General Conditions of Sale (hereafter “GCs”) will govern the contractual relationships between Kaotiko SL (hereafter Kaotiko) and its consumer customers, understanding these to be natural persons who are acting with purposes outside their commercial activity, business activity, trade or profession, or legal persons or not-for-profit organistions without a legal entity who are acting in a field outside a commercial or business activity (hereafter, the “Customer”, arising from the sale of products (hereafter, the “Product” or “Products”) that Kaotiko offers the Customer for the orders they place and that Kaotiko accepts.

    The seller is Kaotiko, a Spanish trading company, with registered address at C/Josep Pla 92, 08019 Barcelona (Barcelona) and with Tax ID B-62025994 and email address atencioncliente@kaotikobcn.com

    Orders for the sale of Products will be governed by the GCs; which will be completed, if applicable, by the specific conditions that Kaotiko may agree with the Customer.

    The sale of products is only permitted to customers of legal age.

  2. GENERAL

    All sales of the Products made by the Seller are subject to these GCs, unless otherwise stipulated. Other conditions or agreements will not have any value or legal effect unless they have been expressly accepted in writing by the Seller.

    In the event that the competent Courts declare any of the provisions of these GCs null and void, this will not affect the remaining provisions of these GCs and they will remain in force. In this case, the parties will negotiate and attempt to reach agreement on the text of an alternative article which substitutes the repealed provision and whose intentions and content is as similar as possible to the latter.

  3. How to place an order

    You can place an order by Internet on our Website: www.kaotikobcn.com (24h/day, every day of the week, every day of the year.)

  4. Total price

    The sales prices stated in the catalogue and on the website are displayed in euros and all prices include VAT. www.kaotikobcn.com may make offers which are exclusive to this channel, reserving the right to vary the prices and offers with respect to other channels.

  5. Shipping costs

    Shipping costs will be duly itemised and added to the total cost of the products selected before carrying out the order.

    Shipping costs vary according to the country of destination of the shipping.

    Collection of the order from a Kaotiko store is free of charge.

    You can check the international shipping cost on the page Envío .

  6. Procedures for payment, delivery and fulfilment

    1. Payment methods

      By credit and/or debit card (Visa, Mastercard, etc.): 100 % secure payment through the Cyberpac payment gateway from "La Caixa".

      By PayPal: the gateway PayPal guarantees confidentiality and security of the client's card details.

    2. Shipping Methods

      Products purchased on Kaotiko will be shipped to MainlandSpain, the Balearic Islands and MainlandPortugal applying the same MRW express courier service tariff.

      Deliveries to the Canary Islands will be made through Correos Express.

      We also ship to the rest of the world. Carrier and delivery times may vary depending on the country of destination.

      Kaotiko does not accept liability for customs charges or taxes levied on the deliveries.

      Kaotiko does not ship to Ceuta and Melilla.

      The order will be shipped to the address stated at the time your purchase was made. Kaotiko will do everything in its power to respect the delivery times stated on the website.

      Kaotiko will ship the order to you without any undue delay and within a maximum of 30 calendar days from confirmation of payment of the order.

      We recommend that you check your order is correct and in perfect condition when you receive the package. If you detect any defects caused by handling during shipping, sign and hand-write it on the delivery note. However, you have a period of 48 hours to inform us by telephone 933 882 069 of any issue you have.

    3. Availability

        If the contracted item or service is not available, we may supply an item or service with similar features that is of the same or higher quality without increasing the price.

        In this case, the Customer may exercise their right of withdrawal and resolution under the same terms as the item that was initially requested.

  7. Right of withdrawal

    1. Conditions for right of withdrawal

      The Customer will have a period of 30 calendar days from confirmation of payment of the placed order. In this case, Kaotiko will refund the entire amount received including ordinary shipping costs, if applicable, without any undue delay and at least before 14 calendar days have elapsed since the date of receipt of the package with the returned products in the correct condition.

      Notwithstanding the provisions of the preceding paragraph, in the event that the Customer has expressly selected a different delivery method to the less expensive ordinary delivery, the additional costs arising from this will not be refunded.

      The Customer will be liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature, characteristics or functioning of the goods.

      If the product you receive is or shows signs of being damaged during transportation, please state this on signing the delivery note.

      If you buy several products in a single order, you can make a partial return, in other words, only return the product or products that you are not satisfied with.

      The Customer must return or deliver the product or products purchased to Kaotiko without any undue delay and within a period of 14 calendar days from the date on which they communicated their decision to return these.

      Kaotiko may withhold the reimbursement until it receives the goods, or until the Customer has presented proof of return of the goods, whichever is the earliest.

      It is worth remembering that the customer can return the product in person at any of our physical stores.

    2. Exercising the right of withdrawal

      To this effect, the Customer must communicate the decision to exercise the right of withdrawal by email to atencioncliente@kaotikobcn.com stating their contact details and order number. In this case, Kaotiko will contact you to acknowledge receipt of this withdrawal without delay and using a lasting format.

      We will carry out the reimbursement using the same payment method you used for the initial transaction.

      You can also return the purchase directly to our Kaotiko physical stores. This does not include the Kaotiko corners of El Corte Inglés.

      You can request that Kaotiko organises the collection of the purchase for its return from your home free of charge. In the case of international shipping, the current shipping cost will be applied for the delivery of the purchase. We remind you that you can also return the product free of cahrge to Kaotiko's physical stores.

    3. Exceptions to the right to withdraw

      The right of withdrawal does not apply to:

      • The supply of goods or the provision of services whose price depends on financial market fluctuations that are out of Kaotiko's control and that may occur during the withdrawal period .
      • The supply of goods made in accordance with the Customer's specifications or which are clearly personalised.
      • The supply of goods that may deteriorate or expire quickly.
      • The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
      • The supply of goods that have been mixed with other items after delivery and, due to their character, cannot be separated.
      • The supply of sealed sound or video recordings or sealed computer programmes that have been unsealed by the Customer after delivery.
      • The supply of goods that have been damaged due to handling by the Customer after delivery.
    4. Return instructions

      The items to be returned must be packaged to ensure they arrive in good condition. Ensure that the package is properly sealed.

      Garments must be in perfect condition, with their corresponding label and with the purchase receipt/delivery note.

      If the product includes a box (such as trainers), you must place this inside another box so it does not become damaged. Please ensure that the original box for the product is protected and packaged correctly so that it does not get damaged during transportation.

      In the event that the box associated with the product does not arrive in the same conditions as when you received it, the reimbursement will not be made.

  8. Legal guarantee of conformity

    As the Seller, Kaotiko will be liable to the Customer under the terms established in Royal Decree 1/2007, which approves the Consolidated Text of the Law for the Protection of Consumers and Users for any lack of conformity displayed for a period of two years from the time of delivery of the product.

    Unless proved otherwise, any lack of conformity becoming apparent within six months of delivery will be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

  9. Complaints procedure

    To inform us of a possible claim relating to the service or to make a enquiry about/request for what you wish, please select the options for Enquiries/Claims or Suggestions.

    If you feel that Kaotiko has breached any legal commitment or written agreement with you, you have the right to file a complaint through the following means:

    By email to the address atencioncliente@kaotikobcn.com.

    In writing, by letter, sent to the following address:

    Kaotiko Customer services
    C/Josep Pla 92
    08019 Barcelona
    (Barcelona)

  10. Legislation and courts with jurisdiction

    All the agreements covered by these General Conditions, as well as any dispute or difference arising between the parties, will be subject to the jurisdiction and exclusive competence of the Courts of the Consumer.

    The contract is subject to Spanish law.

  11. About the online dispute resolution platform.

    If you have a complaint, or you believe we have not handled your complaint satisfactorily, please contact us before sending a complaint via the Online Dispute Resolution platform. At Kaotiko we take customer service very seriously and adopt the highest standards in the handling, response and resolution of our customers' concerns.

    If we do not resolve your complaint and you want to file a complaint regarding any order placed at kaotikobcn.com on the online dispute resolution platform, you can contact here.