Returns

Returns and exchanges:

You have 30 calendar days from when you receive your shipment to withdraw from the purchase, with no justification required.

In the event that multiple goods are delivered, the term of withdrawal starts from receipt of the final purchase.

The return or exchange for a different size is free if the product received at your home is not the one you requested at the online shop or it has a manufacturer’s defect.

If the product received is or shows signs of having been damaged in transit, we ask you to record this when you sign the delivery note.

If you buy several products in the same order you can make a partial return, that is, return just one rout that is not right.

If you request an exchange for product that is not in stock in your size, the KAOTIKO team can assist you and/or suggest products of a similar size and/or style. If you are not convinced by any of these, the return will be carried out normally.

You should return the goods directly to KAOTIKO without undue delay and, in any case, no later than the term of 14 calendar days from the date on which you inform us of your decision to return the order. The term will be deemed to be fulfilled if you carry out the return of goods before such term has elapsed.

In the event of exercising the right of withdrawal or purchase return, KAOTIKO will reimburse the entire payment received, including, if applicable, ordinary delivery costs without undue delay, and in any case before 14 calendar days have elapsed from the date on which you informed us of your decision to withdraw from the contract.

We will proceed to carry out such reimbursement using the same form of payment you used for the initial transaction. We may withhold the reimbursement until we receive the goods, or until you have submitted proof of return thereof, whichever occurs first.

The buyer will bear the direct return costs of the goods. You can also make the return directly in our Kaotiko stores, in which case the refund will be made by cash,

You will only be liable for the reduction in value of the goods resulting from handling other than what is required to establish the nature, characteristics and functioning of the goods.

You can ask KAOTIKO to coordinate with a freight forwarder the collection at your home of the purchase to be returned. In this case, the transport cost in effect will be applied for the delivery of the purchases. We remind you that you can also return the product free of charge to the KAOTIKO physical shops.

To inform us of your decision to exercise the right of withdrawal and to return the purchase to us, or for exchanges you should unequivocally inform us thereof in writing to KOATIKO at calle C/Josep Pla 92, 08019 Barcelona (Barcelona), or by telephone at +34 933882069 (from 9.00 a.m. 3.00 p.m.) or email at atencioncliente@kaotikobcn.com, indicating your contact details and order number. Our team will provide all the information you need.