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Privacy Policy

Your privacy is important to us. We recommend that you take a few minutes to read and understand our Privacy Policy prior to accepting it.

Data Controller

Kaotiko, SL, B62025994, Cl Josep Pla 90-92, Barcelona, Spain.

Data processed

Data provided by the individual: Kaotiko may collect information of a personal nature that you provide directly to us using the different forms provided. On these forms, you will see that some fields are marked as compulsory since, without this information, we will not be able to provide you with the service requested.

Additionally, over the course of our commercial relationship further information is generated, such as transactional data (for example, information arising from your purchase receipts, orders, returns, etc.), data about connection to and browsing of our different web pages, records of complaints and incidents. This information is processed by Kaotiko since it is of great value both on a statistical and aggregate level - it enables us to find out about our customers, which products they like more or less, how we should configure our page so it is simpler to browse etc - and on an individual level to be able to offer personalised advertising according to customer segment: age range, type of products bought previously and time of purchase.

Purpose of the processing of your data

Managing the service in order to complete the purchase successfully

Your data will be processed to provide the requested service which, among other things, may involve: (i) managing your customer record; (ii) preparation of the order and management of the delivery through any of the channels available; (iii) handling and responding to your questions, queries or complaints.

Non-acceptance of the stated purpose will mean that we will not be able to enter into the contract/s necessary in order to provide you with the services you are interested in.

Sending commercial information

Whenever you request this via the check boxes provided on the different forms, we will send you commercial information about Kaotiko’s offers, promotions and discounts. This information will be sent via various contact methods (electronic and non electronic): postal address, email, mobile telephone, among others.

Responding to your request about the nearest store based on geolocation

Geographical location is disabled by default. Only in cases where you request it, giving your prior consent, will information about our nearest store be activated in order to respond to this request.

Although browsing taking geographical location into account is always dependent on the user’s selected preferences, should you reject access to location data the Platform will not be able to offer you the features that are based on location. The Platform will not carry out continued tracking of the user’s location under any circumstances.

The personal data provided will not be stored once the information request has been answered.

Web browsing analysis

We process information in order to enable and facilitate access and browsing on our digital media. For example, to offer you the version of the web page that best suits the characteristics of the device you are using to view our website, and your language, among other things. Furthermore, with prior consent, we will analyse your browsing habits in order to adapt to your needs. You can consult our cookies policy.

Legal Obligations

Kaotiko is subject to different laws that entail the processing of personal data in order to comply with them (E.g. Tax laws). In complying with these obligations, your data may be sent to the competent public authorities or Courts, provided that theya are requested via the established legal channels.

To stop receiving commercial offers

Any marketing sent by electronic means will contain a link - UNSUBSCRIBE or similar - that will enable you to manage your privacy and request that we do not send you new commercial communications. Likewise, you can withdraw your consent or express your opposition by email to atencioncliente@kaotikobcn.com.

Storing of data

If you have registered as a customer on our website, your personal data will be stored until you cancel your subscription, since it is our understanding that, otherwise, you are still interested in keeping your account regardless of the fact that your activity as a partner and/or customer may be suspended for a period of time. If you have not registered as a customer, but you make a purchase online, your data will be stored until it has been confirmed that the order has been delivered without any issues and there are no complaints. Once you ask to unsubscribe or it is confirmed that the order has been delivered without any issues and that there are no complaints, your data will be removed in accordance with the provisions of the data protection law which involves its blocking, and will only be available at the request of the competent Judges and courts, public prosecutors or public authorities during the time prescribed for related lawsuits to be valid and will subsequently be deleted. These periods will vary depending on the type of service, for example, in general for most personal civil lawsuits it is 5 years.

Data with third parties

To fulfil the purposes described in this Privacy Policy, it may be necessary for us to give access to your personal data to entities that manage customer services, such as CRM, transport, data analytics and digital marketing.

Other than the above-mentioned circumstances, Kaotiko does not communicate your personal data to third parties, unless there is a legal obligation or it is necessary in order to execute the contract.

Rights regarding the data that you provide to us

Your rights regarding the processing of personal data by Kaotiko are as follows: the right to access your personal data, rectify inaccurate data, request its deletion, limit any of the processing or oppose any use (e.g. subsequently oppose the sending of advertising materials) and the portability of your data. To exercise them, you simply need to send an email to atencioncliente@kaotikobcn.com or write a letter to Kaotiko, SL, Calle Josep Pla, 90, 08019 Barcelona, Spain. You have the right to file a complaint with the Spanish Data Protection Agency.

These rights are those of access, rectification, deletion/right to be forgotten, limitation, portability, automated individual decisions and complaints.